Refund policy

Pipevale is an online service (SaaS) for managing clients and sales, provided on a monthly or annual subscription. Payments are accepted by bank card (Visa / Mastercard) through the payment provider WayForPay. The seller’s full details are on the Contacts and company details page.

You can try the service free before paying anything. A subscription can be cancelled at any time under Settings → Plan and billing. After cancelling you keep access until the end of the period you have already paid for, and automatic renewal stops — nothing is charged again.

We refund in the following cases:

• you ask within 14 days of payment and the paid period was not actually used (no real activity in the account);
• the service was technically unavailable through our fault and we could not fix it within a reasonable time;
• a mistaken or duplicated payment — refunded in full.

Refunds go back the same way the payment came in — to the same bank card, through WayForPay.

Write to hello@pipevale.com with the date and amount of the payment and the reason for your request. We review it within 3 working days and, where there are grounds, start the refund. The money reaches your card within the period set by the payment provider and your issuing bank — usually up to 14 calendar days.

Before a payment is confirmed you can simply not complete it — do not confirm on the WayForPay page. If a payment already went through by mistake, contact us and we will cancel it and return the money.

We do not refund the value of a service already delivered for the part of the subscription period actually used, nor one-off add-ons (extra action or automation limits) once they have been applied to the account.

For anything about refunds: hello@pipevale.com. Full seller details are on the Contacts and company details page.